Dear Nissan Customer Support Team, I hope this email finds you well. I am writing to express my deep disappointment regarding the service experience I recently had at your service center. My car, a Nissan Magnite with the license plate number DL9CAW7468, underwent service at your center gurugram on Today (13/08/2023). While I had hoped for a smooth and satisfactory service, I encountered several issues that have left me dissatisfied and frustrated. Here are the details of my experience: Uncooperative Staff: The service was carried out by Nassim mechanic, who seemed uninterested in addressing my concerns. When I asked about changing a knob, which was included in the service order, he mentioned that it was not available in the store. It was only after my insistence and involving Mr. Santosh, the service manager, that the knob was replaced. This kind of unresponsiveness is concerning for a reputed company like Nissan. Poor Inventory Management: Mr. Santosh's response about the unavailability of a simple knob raises questions about the inventory management system in place. Is it acceptable for a Nissan service center to claim lack of stock for a basic component? Unresolved Issue: Besides the knob incident, I also raised the issue of a malfunctioning backup camera. I was told that the camera would be fixed after the service, but to my disappointment, it remains unresolved. I had hoped that your service center would be able to diagnose and resolve such issues effectively. Delayed Service: Another aspect of my experience was the delay in attending to me. Despite my appointment being scheduled for 9:00 AM, I was attended to at 9:30 AM due to staff members arriving late. This lack of punctuality is not in line with the level of service I expected from Nissan. I am writing to express my dissatisfaction not only for the sake of my personal experience but also with the hope that Nissan takes this feedback constructively. As a loyal customer, I believe it is essential for Nissan to maintain high service standards. I kindly request that you address the issues I've mentioned, specifically resolving the outstanding camera problem, and take measures to improve your service center's responsiveness, staff punctuality, and inventory management. I appreciate your attention to this matter and look forward to a prompt and satisfactory resolution. Please feel free to contact me at [Your Contact Information] for any further clarification or information. Thank you for your time and consideration. Regards Amit Tomar
Khasra No. 1582-83/966&1585/967/2 Nh8 Highway , Sector 34, Near Bhrampur More, Gurugram, Haryana, 122001
Vertex Nissan,workshop gurugram
About Vertex Nissan,workshop gurugram
Vertex Nissan,workshop gurugram is an authorized automobile dealer located at Khasra NO. 1582-83/966&1585/967/2 NH8 Highway , Sector 34, Near Bhrampur More. It offers new cars and services across a wide range of available car models in the market. Vertex Nissan,workshop gurugram has a fleet of well trained staff that assist & help their customers, by giving out detailed information about the cars to help them choose the best car according to their needs. You can visit the dealership to avail , After Sales Services, spare parts, Workshop. All the cars and services are provided with proper documentation. The dealership is open for 7 days in a week, during 9:30 AM to 6:30 PM and can be easily reached at 093771 90909 or customercare.nissan@email.nissan.in for any queries
Dealer Details
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AddressKhasra No. 1582-83/966&1585/967/2 Nh8 Highway , Sector 34, Near Bhrampur More, Gurugram, Haryana, 122001
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Primary Contact Number
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Other Contact NumbersN.A.
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Dealer TypeAuthorized
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Deals InService, Spares
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Services of, After Sales Services, spare parts, Workshop
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Handling BrandsN.A.
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Company Name/Dealership NameVertex Nissan,workshop gurugram
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Owner nameN.A.
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